Contact Us
Whether you have a question about an order, need help choosing the right piece, or want to explore a partnership — we’re here to help. Reach out and our team will get back to you within one business day.
Get in Touch
General Enquiries & Orders
Questions about products, orders, shipping, or returns
Trade & B2B Programme
Wholesale pricing, project sourcing, and trade accounts
Affiliate Programme
Partnership applications and affiliate enquiries
Press & Media
Editorial features, interviews, and media assets
Response Times
We aim to respond to every enquiry within one business day. During peak periods, it may take up to 48 hours.
< 24h
Typical response time
Mon–Fri
9 am–5 pm GMT
Our primary support channel
Before You Write
Many questions are already answered on our info pages:
- Shipping & Delivery — rates, delivery times, packaging details
- Returns & Refunds — return policy, how to initiate a return, refund timelines
- FAQ — frequently asked questions about orders, products, and accounts
- Trade & B2B Programme — eligibility, benefits, and how to apply
What to Include in Your Email
To help us resolve your enquiry as quickly as possible, please include:
- Your order number (if applicable)
- The email address associated with your account or order
- A brief description of your question or issue
- Photos, if relevant (e.g. for damage or defect claims)